Customer Service Express

Customer Service Express offers a 48 hours (Mon-Fri, business days) turn around time (48-96 during new year season), upon correct submission of information via the short and easy-to-use guided forms on this site. Please kindly be noted that close and re-open ticket on the same order will only slow down the processing of your ticket.

New ticket system replaces old one, and old ticket system is closed. Old tickets can be checked at your email.

Please select your question type:

  • Defective items received
  • Item Missing
  • Wrong items received
  • Package not received
  • Change items in order
  • Change shipping address
  • Cancel unshipped items
  • Order Status
  • Account Issue
  • Others
  • Wholesale
  • Invoice